At kingsthreadz, managed by Datasyncera Private Limited, we are committed to providing a smooth and reliable shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Datasyncera Private Limited, while “you,” “your,” and “user” refer to customers. We prioritize fairness, transparency, and prompt resolution of complaints. This document outlines the procedures for handling grievances professionally and in compliance with applicable laws.

What Constitutes a Grievance

A grievance is any complaint, concern, or dissatisfaction regarding products or services from our platform. Examples include:

• Receiving defective or substandard men’s clothing
• Incorrect, delayed, or failed deliveries
• Payment errors or transaction issues
• Difficulties with returns, exchanges, or refunds
• Issues with customer support
• Requests for clarification on website policies

How to File a Grievance

To submit a grievance:

• Visit Help Centre / Contact Page: Access the “Help Centre” or “Contact Us” section on the website or app
• Select Category: Choose the option that best matches your issue
• Provide Details: Enter your Order ID, describe the problem clearly, and attach relevant images or documents
• Review & Submit: Our support team will review and respond appropriately

Escalation to Grievance Officer

If your complaint is unresolved or the response is unsatisfactory:

• You may escalate the matter to our Grievance Officer
• Escalation follows provisions of the Information Technology Act, 2000, and other relevant regulations
• The Grievance Officer ensures fair assessment and resolution of escalated complaints
• Contact the Grievance Officer at: datasyncerapvtltd@gmail.com / datasynceraauthorize@gmail.com

Grievance Resolution Process

• Acknowledgement: Receive an email confirming receipt of your grievance within 48 hours
• Tracking ID: A unique reference number is provided for monitoring progress
• Resolution Timeline: Complaints are resolved within 7 working days or as legally required
• Regular Updates: Status updates are communicated via your registered contact details

Closure of Grievance

A grievance is considered resolved when:

• A satisfactory resolution has been provided by support or the Grievance Officer
• No response is received from you within a reasonable period after the resolution is communicated
• A final decision has been issued according to our policies and legal requirements

Contact Information

For filing grievances, inquiries, or assistance, please contact us at:
datasyncerapvtltd@gmail.com / datasynceraauthorize@gmail.com